Useful phrases and vocabulary for writing Formal Letters
-
Dear Mr. Brown
-
Dear Ms. White
Salutation - Dear Sir
(Salam Penghormatan) -
Dear Madam
-
Ladies/Gentlemen
- We are writing
* to inform you that ...
* to confirm...
* to request ...
Starting * to enguire about ...(menanyakan)
(Permulaan Surat) - I am contacting you for the following
reason...
- I recently read/heard about..... and would
like to know...
- Having seen your advertisement in... I would
like to...
- I would be interested in (obtaining /
receiving)
- I received your address from.... and would
like to.....
- Thank you for your letter of March 15.
- Thank you for contacting us.
- In reply to your request...
Referring to
previous - Thank you for your letter regarding ...
Contact - With reference to our telephone conversation
yesterday...
(Keterkaitan dg surat - Further to our meeting last week...
Sebelumnya) -
It was a pleasure meeting you in London last month.
-
I enjoyed having lunch with you last week in Tokyo
- I would just like to confirm the main points
we discussed
on Tuesday
-
We would appreciate it if you would...
- I would be grateful if you could ...
- Could you please send me...
- Could you possibly tell us / let us have ...
Making a request - In addition, I would like to receive ...
(Permohonan/permintaan) - It would be helpful if you could send us ...
- I am interested in (obtaining / receiving)
...
- I would appreciate your immediate attention
to this matter.
- Please let me know what action you propose to
take.
- Would you like us to ...?
Offering help - We would be happy to ...
(Penawaran bantuan) - We are quite willing to ...
- Our company would be pleased to ...
Giving good news - We are pleased to announce that ...
(Pemberitahuan berita - I am delighted to inform you that ...
baik) -
You will be pleased to learn that ...
- We regret to inform you that ...
Giving bad news - I’m afraid it would not be possible to ...
(Pemberitahuan berita - Unfortunately we cannot / we are unable to ...
buruk) - After careful consideration we have decided
(not) to ...
- I am writing to express my dissatisfaction
with ...
- I am writing to complain about ...
- Please note that the goods we ordered on
(date)
Complaining have not yet arrived.
(komplin/keluhan) - We regret to inform you that our order on
.... is now
considerably overdue.
- I would like to query the transport charges
which seem
unusually high.
Apologizing (Permohonan
maaf)
- We are sorry for
the delay in replying to ...
- I regret any
inconvenience caused (by) ...
- I would like to
apologize for the (delay, inconvenience) ...
- Once again,
please accept my apologies for ...
Orders (Pemesanan)
- Thank you for
your quatation of ...
- We are pleased
to place an order with your company for...
- We would like to
cancel our order on ...
- Please confirm
receipt of our order
- I am pleased to
acknowledge receipt of your order on
- Your order will
be processed as quickly as possible
- It will take
about (two/three) weeks to process your order
- We can guarantee
you delivery before ... (date)
- Unfortunately
these articles are no longer available/are out of stock.
Prices (harga)
- Please send us
your price list
- You will find
enclosed our most recent catalogue and price list
- Please note that
our prices are subject to change without notice
- We have pleasure
in enclosing a detailed quotation
- We can make you
a firm offer of ...
Referring to
payment (Pembayaran)
- Our terms of
payment are as follows ...
- Our records show
that we have not yet received payment of ...
- According to our
records ...
- Please send
payment as soon as possible
- You will receive
a credit note for the sum of ...
Enclosing
documents (Penutupan surat)
- I am enclosing
...
- Please find
enclosed ...
- You will find
enclosed ...
Closing remarks (Kalimat
penutup)
- If we can be of
any further assistance, please let us know
- If I can help in
any way, please do not hesitate to contact me
- If you require
more information ...
- For further
details...
- Thank you for
taking this into consideration
- Thank you for
your help
- We hope you are
happy with this arrangement
- We hope you can
settle this matter to our satisfaction
Referring to
future business (Berkaitan dengan bisnis kedepan)
- We look forward
to a succesful working relationship in the future
- We would be
(very) pleased to do business with your company
- I would be happy
to have an opportunity to work with your firm
Referring to
future contact (harapan kedepan)
- I look forward
to seeing you next week
- Looking forward
to hearing from you ...
- Looking forward
to receiving your comments
- I look forward
to meeting you on the (date)
- I would
appreciate a reply at your earliest convenience
- An early reply
would be appreciated
Ending
business/formal letters (salam penutup)
- Sincerely,
- Yours
sincerely for all customers / clients
- Sincerely yours
